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Senior Customer Success Manager

flowit AG (Hybrid)
Full-time
Permanent employee

WHO WE ARE

flowit is the Executive Decision Intelligence Platform for the C-suite. Not another dashboard. The layer that surfaces what dashboards cannot: why your top-quartile team is about to churn, why your transformation is silently stalling, why your post-merger integration is leaking productivity nobody can name.

Backed by VI Partners, Alstin Capital, and Daniel Gutenberg. On the path to Series A.

THE ROLE

You will own the success of our enterprise customer base, ensuring C-suite buyers realise the full value of flowit from day one and beyond. You will set the standard for how we retain, grow, and deepen relationships with some of the most senior decision-makers in the DACH economy.

This is not a support role. It is a commercial and strategic one. You will own retention, expansion, and the executive relationships that make both possible. As flowit scales, there is a natural path to leading a small team.

WHO YOU ARE

You have managed complex enterprise relationships at C-level and know how to navigate organisations where decisions are political as much as rational. You understand that in this market, trust is the product, and you build it deliberately.

You are commercially minded. You think in terms of NRR, expansion pipeline, and account health, not just satisfaction scores. You have taken ownership of a book of business before and grown it.

You hit the ground running. You do not need to be onboarded into how senior customer relationships work, you have been doing it and have the results to show for it.

Full professional fluency in German is a requirement for this role.

WHAT WE OFFER

  • Impact: Take ownership of a function that directly shapes customer outcomes and company growth. Your work will be felt at board level.
  • Growth: A rare opportunity to shape CS at the moment a category is being created, with a natural path to team leadership as flowit scales.
  • Equity: PSOP from year one, scaling with the company toward Series A and beyond.
  • Compensation: Competitive salary and benefits.
  • Culture: Flat hierarchies, no bureaucracy, and a direct line to the founders. Decisions in hours, not weeks.

HOW TO APPLY

Send your CV and cover letter to apply.

Über uns

Die GenAI-gestützte Personalentwicklungsplattform von FLOWIT hilft Unternehmen, das Engagement ihrer Mitarbeiter zu fördern, sie zu halten und die Fluktuationskosten um bis zu 50 % zu senken! Unternehmen bewegen sich weg von den klassischen Mitarbeitergesprächen. FLOWIT verknüpft die Daten und unterstützt sie mit menschenzentrierter KI. Ein digitaler Coach hilft proaktiv dabei, sich vom Wasserfallmodell hin zu agilem Lernen, Feedback und Feedforward auf Augenhöhe zu bewegen. Kunden wie Bernina, Grand Resort Bad Ragaz, Bindella, Universitätsspital Basel und viele mehr vertrauen auf FLOWIT und haben sich entschieden, ihre Personalentwicklung mit Hilfe der Plattform auf die nächste Stufe zu heben.